COVID-19 an update from ReferAll

by Rachel Stokes on April 8, 2020

On 20th March 2020, Prime Minister Boris Johnson ordered all gyms and leisure centres to close in a bid to slow the spread of the coronavirus pandemic. These nationwide closures, a huge blow to our industry, are to be reviewed each month.

As a nation we are all staying at home, working from home and all doing our bit.

At ReferAll our offices may be closed but we are all still here (even Doris!) to support our clients through this crisis in any way we can.

We know our operator clients will be investigating all forms of Government support pledged by the Chancellor, including the Coronavirus Job Retention Scheme, interest-free loans and a delay in VAT payments.

To help you out, we are emailing 10 useful hints and tips to all of our clients. In your inboxes you should already have our advice on putting referrals on hold and how to have a spring tidy up of your leisure centre’s systems and processes. We offer advice on making the most of this down time to get on top of things and begin to prepare yourselves for when operations return to normal.

Other mail outs in the series will include information on how you can still collect data with our new style questionnaire and how to carry out socially distanced appointments with your patients using ReferAll’s systems.

You can still collect data in lockdown, too by sending questionnaires out via email.

It's not uncommon for data to get out of hand during busy times so we’ll also look in more depth at how you can use this time away from operational distractions to streamline your scheme process and so reduce admin time when life returns to normal.

Look out for our advice on how to create and send a motivational text campaign, too. And let’s not forget about you! We’ll also be offering advice on how you can feel a little bit less remote while remote working.

Topics: COVID-19