Less time on admin, more time supporting people to stop smoking. Here’s what that looks like for Wigan Council’s Be Well team using ReferAll.
"Since implementing the ReferAll Stop Smoking platform, Be Well has seen significant improvements in the efficiency and effectiveness of our service delivery." says Be Well Service Lead – Strategic development & Innovation, Stuart Holden at Wigan Council
The system provides a much simpler way to pull performance and operational reports, giving managers and advisors quick access to the information they need. The booking process is far more streamlined, making it easier for our team to schedule appointments and manage client journeys.
The pharmacotherapy tracker flows particularly well within the platform, supporting advisors to manage treatment plans confidently and consistently. Our Stop Smoking Advisors find the system easy to navigate, allowing them to focus more time on supporting clients rather than administering processes.
The communication functionality is impactful, providing excellent options for engaging with clients through timely and effective messaging. In addition, the integrated referral pathway via the ReferAll Webform API has transformed the way referrals are received and processed, creating a seamless and highly efficient end-to-end workflow.
Throughout our partnership, the ReferAll team has been supportive and committed to continuous improvement. The platform has helped us modernise our Stop Smoking service and improve operational efficiency, making it an invaluable tool for both our advisors and the people we support."
Want to learn more about what this means for your Stop Smoking service? Get in touch: 📲