Scotland’s largest leisure trust, Edinburgh Leisure, has partnered with ReferAll to manage all its health and wellbeing referral projects. Edinburgh Leisure, which operates more than 50 first class venues across the city, is now using ReferAll’s data management platform to administer its Active Communities schemes.
Active Communities operates 18 different projects city wide, which aim to break down barriers to physical activity and help people to lead healthier, happier and more active lives. Edinburgh Leisure currently supports more than 10,000 people affected by health conditions, disabilities, inequalities and poverty to get active. Projects include Healthy Active Minds – which uses physical activity to support adults living with mental health conditions – and Steady Steps, supporting adults who have had or may be at risk of a fall.
ReferAll’s easy-to-view dashboard offers Edinburgh Leisure a real-time overview of all its Active Communities projects and their status. This includes details such as referrals received, uptake and completion rates. The Reporting Solution enables the Active Communities teams to analyse service performance and patient outcomes. Ultimately, this means Edinburgh Leisure can clearly demonstrate to commissioners and stakeholders the positive impact they’re having on participants’ physical and mental health.
Ryan Martin, Wellbeing Referral Manager at Edinburgh Leisure, said: “We been working with ReferAll since July 2023 and already have 2,500 referrals on the system. With the ongoing challenges of securing funding from different partners, we needed a much more robust and seamless data platform.
“We were searching for an accurate way to measure our participants’ outcomes and record the positive impact we’re having on people’s health thanks to their involvement in our Active Communities projects; ReferAll does just that. Having the ability to clearly see the number of non-starters and record reasons for non-participation has been especially helpful. Our Active Communities team has a big role to play, working with partners and focusing on individuals and communities who need extra support and ReferAll helps them to do that easily.”
From the iconic Royal Commonwealth Pool and the brand-new purpose-built Meadowbank Sports Centre to its Victorian Swim Centres and six golf courses, Edinburgh Leisure’s facilities are based right in the heart of communities. They are committed to harnessing the power of physical activity to tackle inequalities and combat the negative effects of inactivity.
Jerry Saddington, Sales and Account Manager at ReferAll, adds: “During Edinburgh Leisure’s onboarding we’ve been thrilled to help their teams map out key points in their pathways using ReferAll’s automated features. This will save their team so much time in managing referral-based health and wellbeing schemes, as well as prioritising GDPR security.
“Our data management platform was designed and built by industry experts to reduce workloads for service managers and their teams. It simplifies and standardises service delivery, as well as the ability to report on specific Key Performance Indicators and outcomes. This offers real-time visibility of programme performance, providing confidence to commissioners and stakeholders.”
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Rachel Stokes | Marketing Outreach Lead